At DECKO, we stand behind the quality and durability of our products. Each product is backed by a robust warranty to provide our customers with confidence and peace of mind. Below are the warranty terms and conditions for our product lines.
General Warranty Overview
- Residential Use: 10-year warranty
- Commercial Use: 7-year warranty
- Verdure Gardens Artificial Green Walls: 5-year warranty for both residential and commercial use
These warranties apply only when products are installed as per DECKO specifications and used in a conventional manner. The warranty covers replacement of defective products but does not include labour or shipping costs associated with replacement.
Product-Specific Warranty Terms
Composite Wood Deck Tiles
- Residential Use: 10-year warranty
- Commercial Use: 7-year warranty
- Durability: Resistant to cracking, splintering, bowing, and infestations of wood borers or termites.
- Usage: Designed for outdoor use with normal exposure to sunlight and weather.
- Water Exposure: Not designed to remain submerged in water or in areas that cannot adequately dry for extended periods. Any defects resulting from prolonged exposure to standing water or insufficient drainage are not covered under this warranty.
- Exclusions: Normal wear and tear, including minor fading, scratches, or non-structural splits, are not covered.
SPC Flooring
- Residential Use: 10-year warranty
- Commercial Use: 7-year warranty
- Usage: For interior use only.
- Water Resistance: SPC Flooring is made of a stone polymer composite, making it resistant to water with watertight joints.
- Installation Compliance: Installation must comply with local building codes for floating floors. Failure to adhere to these requirements will void the warranty.
- Durability: The product is highly durable and scratch-resistant under standard use conditions.
- Warranty Coverage: Proper installation as per DECKO guidelines is mandatory to ensure warranty validity.
Garage Tiles
- Residential Use: 10-year warranty
- Commercial Use: 7-year warranty
- Usage: Designed for undercover and indoor applications.
- UV Resistance: Limited UV resistance; exposure to direct sunlight may result in faster fading, which is not covered under the warranty.
- Durability: Resistant to cracking, bowing, and standard garage use conditions.
- Exclusions: Damage caused by misuse, heavy chemical exposure, or improper installation is not covered.
Soundscape Acoustic Wall Panels
- Residential Use: 10-year warranty
- Commercial Use: 7-year warranty
- Usage: For indoor use only.
- Water and Moisture Exposure: Exposure to water, excessive moisture, or outdoor conditions may cause structural damage, which is not covered under the warranty.
- Warranty Coverage: Ensures material integrity when installed and maintained according to DECKO guidelines.
- Exclusions: Wear and tear caused by improper use, impacts, or environmental factors is not covered.
Verdure Gardens Artificial Green Walls
- Verdure Gardens Artificial Green Walls: 5-year warranty for both residential and commercial use
- Warranty Period: Backed by a 5-year warranty for UV resistance and durability under standard indoor and outdoor conditions.
- Coverage: Includes manufacturing defects such as warping, cracking, or detachment of foliage.
- Exclusions: Normal fading over time in outdoor applications is considered wear and tear and is not covered.
- Installation and Maintenance: Must be installed and maintained as per DECKO guidelines to ensure warranty validity.
Conditions Not Covered by Warranty
- Normal wear and tear, including but not limited to scratches, fading, discoloration, dirt accumulation, or stains.
- Slight variations in color between batches or due to exposure to sunlight and weather.
- Damage caused by:
- Improper installation not adhering to DECKO guidelines.
- Non-conventional use or failure to follow local building codes.
- Physical or natural disasters.
- Environmental influences such as air pollution, mould, dirt, grease, etc.
- Exposure to rust, solvents, heavy-duty cleaners, barbecues, or fires.
- Abuse, neglect, or inappropriate handling/storage.
How to Make a Warranty Claim - Contact Us
If you encounter any issues with your DECKO product that you believe fall under the warranty terms, please contact our support team at sales@decko.co.nz Be prepared to provide:
- Proof of purchase
- Installation details and photos
- Description and images of the defect
Our team will assess the claim and guide you through the next steps.
These warranty terms reflect DECKO's commitment to delivering quality products while ensuring transparency and fairness for our customers. If you have any questions or require further assistance, please reach out to our customer service team.